I am always amazed when people say they buy life insurance 'in case something happens to them' - I have only ever heard of two people who left this earth without dying - Enoch and Elijah. Everybody else has to be prepared for the time when they die; which brings me to my point.
How is your business covered? I'm not talking about life insurance, because I'm sure you've got that covered.
I'm talking about the day to day things that happen in your business:
*what happens to your clients when you die or are unable to work? Do you have a plan in place to make sure they're taken care of?
*what about your current projects? will someone you trust be able to step in and complete the work, or will someone be able to help your current clients find a new partner to finish their work?
*have you already discussed partnering for this with a trusted person in your business? someone whose work ethics are on the same keel as yours, and who can work with your clients to their satisfaction...
*do you have your passwords and file backups in a place that someone can find?
*are you up to date on notes on your clients and prospects, so someone stepping in won't have to start from scratch?
After making sure my family is taken care of, I want to make sure my clients are cared for; I want the transition to their new designer to be an easy one.
Are you prepared?
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Friday, November 21, 2008
Thursday, November 20, 2008
Fluid Design
For as long as I've been designing websites, I've almost always designed using a fluid design- one that is set up so that it 'fits' the screen of the viewer, as often as possible. Obviously you can't fit everyone's screen, because some people use a small portion of their monitor to view the internet, saving another portion for their other open apps.
However, I feel this is the best way to go for most sites. If I use tables in the design, I set them so that they only use a percentage of the screen size. I did have a client who had purchased a template online, and we made some adjustments to it to customize for their site - he actually pulled out a ruler and showed me that the lines on each side of the design were not the same width, even though I had them set at the same pixel width. He also wanted the site to be perfect on his monitor, which was a fairly large one...
The problem with making a site 'perfect' on your monitor? You're forgetting that your customer is who you should be building your site for. My goal for website customers is to make a site that visitors can easily navigate, will enjoy viewing, looks good on their monitor, and is easily readable to them. That usually means, among other things, that I don't set exact font sizes in the design, but rather set it at 'large' or 'medium' according to how the font looks.
I do this for one simple reason - if I am on a site with tiny print, I will hold my CTRL button and use the scroll wheel on my mouse to enlarge it - if that doesn't work, I usually don't hang around very long. Life is too short to strain my eyes trying to read something in microscopic print.
Any site needs to look good, but it's most important that viewers can use it easily - and if they can't, what is that saying to them? "If you're not cool enough to use this site, then we don't want your business" is what it says to me. And I don't want to be responsible for a site that's saying that.
However, I feel this is the best way to go for most sites. If I use tables in the design, I set them so that they only use a percentage of the screen size. I did have a client who had purchased a template online, and we made some adjustments to it to customize for their site - he actually pulled out a ruler and showed me that the lines on each side of the design were not the same width, even though I had them set at the same pixel width. He also wanted the site to be perfect on his monitor, which was a fairly large one...
The problem with making a site 'perfect' on your monitor? You're forgetting that your customer is who you should be building your site for. My goal for website customers is to make a site that visitors can easily navigate, will enjoy viewing, looks good on their monitor, and is easily readable to them. That usually means, among other things, that I don't set exact font sizes in the design, but rather set it at 'large' or 'medium' according to how the font looks.
I do this for one simple reason - if I am on a site with tiny print, I will hold my CTRL button and use the scroll wheel on my mouse to enlarge it - if that doesn't work, I usually don't hang around very long. Life is too short to strain my eyes trying to read something in microscopic print.
Any site needs to look good, but it's most important that viewers can use it easily - and if they can't, what is that saying to them? "If you're not cool enough to use this site, then we don't want your business" is what it says to me. And I don't want to be responsible for a site that's saying that.
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